Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Complaints and Compliments

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling ... [continue] Complaints and Compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please visit another page on our Website which will explain ... [continue] How to register

Named GP

All patients at Hathaway Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

You can use the map feature below to check if your post code is within our practice boundary. This boundary is for new patients who wish to see if they ... [continue] Practice boundary

Privacy

Patients Privacy Notice   Hathaway Medical Centre is a well-established GP Practice. Our General Practitioners and allied healthcare professionals provide primary medical care services to our practice population and are ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

NHS Wiltshire Talking Therapies

NHS Wiltshire Talking Therapies (previously known as Wiltshire IAPT) offer health and mindfulness support for many different conditions. For example some current courses are – Living Well with Chronic Fatigue ... [continue] NHS Wiltshire Talking Therapies

Shared Administration

There have been huge changes in primary care and increasingly the best person for you to see may not be your own GP.  Local GP practices have joined together to ... [continue] Shared Administration

Date published: 8th October, 2014
Date last updated: 15th November, 2014