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Complaints and compliments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice for the attention of the Practice Manager who will deal with your concerns appropriately or download our Complaints Procedure Form. Further written information is available regarding the complaints procedure from reception.

Hathaway Medical Centre
Middlefield Road
SN14 6GT
Telephone: 01249 462775