Online Services

Practices are increasingly enabling patients to be able to request repeat prescriptions and book appointments online. Some patients may wish to access more information online and we now offer the historical records (no free text or letters) like test results or diagnoses and from the date of completing the Online Access to Records Form, you will be able to see your full access to your future medical records.

From the 1st November 2022, all patients with an online account (SystmOnline/Airmid or the NHSapp) will have full access to all their future medical records.  Please be aware that this is only for patients over 16 years of age. However, we will still need the Online Access to records Form completed if you wish to view historical medical records.  If you already have this enabled, this change will not affect your online account.

However this requires additional considerations as outlined in this leaflet. You will be asked that you have read and understood this leaflet before consenting and applying to access your records online. You will need a SystmOnline/NHSapp or Airmid account before you can have access to your online records and photo ID is required before this can be enabled. If you sign up for the NHSapp, this confirms the ID without you needing to attend the surgery.

Please note:

  • It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
  • If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
  • If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
  • The practice may not be able to offer online access due to a number of reasons such as concerns that it could cause harm to physical or mental health or where there is reference to third parties. The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

Please be aware that this request may take up to 30 days to process. You will be informed by text or e-mail once your request has been actioned.

Please click the link to find the required forms for Online Services Hathaway Medical Centre Online Services Forms





Date published: 17th February, 2017
Date last updated: 2nd November, 2022