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We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery, visiting the surgery in person or online.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists or see here for further details.

Ringing for an appointment

Within the surgery we have a skill-mixed clinical team to deliver a comprehensive, quality and timely service.  Illness may be acute (newly onset) or chronic (ongoing), it may be mild and self-limiting or severe and incapacitating.  Many minor, acute illnesses are best treated using home or over-the-counter remedies and do not require an appointment with the surgery.

When you contact the surgery for an appointment, you will be asked a series of questions:

  • Please give a brief indication of the problem
  • How long have you had it for?
  • Have you already seen anyone about this problem?
  • Have you taken any medication to help treat the problem?

These questions have been set and approved by our GP’s to enable you to be seen by the most appropriate clinician within the best time-scale. These questions are not compulsory and you only need to go into as much detail as you feel comfortable. All communication between ourselves and our patients is always dealt with in the strictest confidentiality.

Our aim is to help support our patients:

  • Treat minor, acute conditions themselves without having to come to the surgery
  • See and treat significant new acute conditions quickly
  • Ensure patients are seen by specialist nurses  for a range of problems including; family planning, sexual health, diabetes, asthma etc
  • Maintain continuity with a single clinician for ongoing complex conditions

Our standard GP appointment length is 10 minutes

This is in line with common practice throughout the NHS.

In most cases, we will be able to deal with only one problem during this 10 minute appointment.

What to do if you have more than one problem

You can book double-appointments if you have a second problem you’d like to discuss.

Please be prepared to be asked to make an additional appointment if the GP feels unable to deal with your problem safely within the allocated appointment.

Please help us to help all our patients

The GP has to balance caring for you as an individual patient with all the other patients who need to be seen.

Having to deal with more than one problem in 10 minutes can mean that the GP is not able to give each of your problems the careful attention they require and may not enable them to help you as much as they’d like to.

Please be patient if your GP is late – it usually means they’ve been working hard dealing with sick patients with urgent problems that cannot wait and require more time to care for.

We have to balance our patients’ needs, so by limiting appointments to 10 minutes means we can offer more appointments to more patients.

Home visits

If possible please try to telephone the surgery before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it, and will also decide how urgently a visit is needed.

Hathaway Medical Centre: 01249 462775

You can be visited at home by a community nurse if you are referred by your GP.

Chippenham Community Team: 01249 456548

You can also be visited at home by a health visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years old.

Health Visitors: 01249 456459

Telephone consultations

It is possible to obtain advice over telephone from the Practice Nurses or Duty Doctor via a telephone consultation. Other clinicians may also be able to take calls after morning surgery.

Patients should be aware of the time restrictions on GP’s calling patients back, and that these requests will be dealt with by the GP’s on an urgent basis only.

Extended hours

Extended hours are available at our main medical centre; times subject to availability:

Monday pm: 6.30pm-7.30pm

Tuesday am: 7.30am-8.00am and 6:30pm-7:30pm

Wednesday am: 7.00am-8.00am

Thursday am: 7.00am-8.00am

Friday am: 7.30am-8.00am