Telephone – 01249 462 775
Email – [email protected]
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Please be aware that it is mandatory to wear a face covering when attending the surgery, Thank You.


We run all our clinics by an appointment-only system. Appointments can be booked in the following ways:

  • Some routine appointments can be made online.
  • Telephoning the surgery
  • Visiting the surgery in person

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

To use the online service, you need to register to use our online appointment booking service and this is best done by phoning the surgery. Please speak to one of our receptionists or see our online services page for further details.

Ringing for an appointment

Many minor, acute illnesses are best treated using home or over-the-counter remedies and do not require an appointment with the surgery.

Our Call handler’s will ask for brief details concerning your call, this is to direct you to the most appropriate clinician. Please only answer what you feel comfortable with however note all our staff are bound by strict confidentiality rules.

When you contact the surgery for an appointment, you will be asked a series of questions:

  • Please give a brief indication of the problem
  • How long have you had it for?
  • Have you already seen anyone about this problem?
  • Have you taken any medication to help treat the problem?

These questions have been set and approved by our GP’s to enable you to be seen by the most appropriate clinician.

Our aim is to help support our patients:

  • Treat minor, acute conditions themselves without having to come to the surgery
  • See and treat significant new acute conditions quickly
  • Ensure patients are seen by specialist nurses  for a range of problems including; family planning, sexual health, diabetes, asthma etc.
  • Maintain continuity with a single clinician for ongoing complex conditions to the best of our ability.

Our standard GP appointment length is 10 minutes

This is in line with common practice throughout the NHS.

In most cases, we will be able to deal with only one problem during this 10 minute appointment.

Having to deal with more than one problem in 10 minutes can mean that the GP is not able to give each of your problems the careful attention they require and may not enable them to help you as much as they’d like to.

What to do if you have more than one problem

You can book double-appointments if you have a second problem you’d like to discuss.

Please be prepared to be asked to make an additional appointment if the GP feels unable to deal with your problem safely within the allocated appointment.

What may your appointment look like?

The following formats are available to you by the majority of our clinicians.

Telephone – the clinician will call the number you give at the time of booking. You will be given an approximate timeframe for this call.

Video – If you wish to have a video consultation please make the call handler aware

Face to Face – Remember to wear a face covering when attending Face to Face appointments, this is a set time, please arrive 5mins before to allow time to book in

It is your choice which appointment type you require. But please note some appoint types are set to one type. Our call handler will advise you accordingly,

Please help us to help all our patients

The GP has to balance caring for you as an individual patient with all the other patients who need to be seen.

Please be patient if your GP is late – it usually means they’ve been working hard dealing with sick patients with urgent problems that cannot wait and require more time to care for.

Home visits

Telephone the surgery before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it, and will also decide how urgently a visit is needed.

Hathaway Medical Centre: 01249 462775

You can be visited at home by a community nurse if you are referred by your GP.

Chippenham Community Team: 01249 456548

You can also be visited at home by a health visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years old.

Health Visitors: 01249 456459