Every day we have patients miss appointments without letting us know so we can cancel the appointment. This is a waste of resources as one of our clinicians could be seeing someone else in this slot. We are trying to cut down on lost time which is why we are following our Did Not Attend Policy that you can see linked here- DNA policy HMC Patient. If patients miss many appointments this could lead to the removal from the practice as stated in the attached policy.
Date published: 14th January, 2025
Date last updated: 14th January, 2025