Please be aware our surgery is separate to the dentist and the pharmacy next door. Please contact these services directly for your queries as we will be unable to deal with them.
Our main surgery building is split into four areas – Red, Blue, and Yellow areas are on the ground floor, the Grey area is situated on the first floor.
We also run our branch surgery in our old premises at 32 New Road, for pre-booked appointments only.
Car parking
We do have a limited number of car parking spaces available for patients to use in both Hathaway and our New Road branch surgery although parking is not guaranteed so please allow enough time for parking and checking in for your appointment. NOTICE- at the New Road Surgery patients/visitors have to enter their car number plate into the tablet when they enter the building, and they will be allowed to stay for 2 hours.
Our practice information booklet can be seen here.
Our mission statement
At Hathaway Medical Centre we put our patients first by providing a high-quality traditional family doctor service in a comprehensive, professional and compassionate way. We are committed to the continuing development and education for every member of our team and work within a culture of support and learning.
Hathaway Medical Centre- Vision Statement
Our vision is:
· To put our values daily at the heart of patient care during all types of patient contact and services, service planning, recruitment and day to day running of the surgery.
· To provide the best possible outcomes within our means for our patients in a safe and welcoming environment with staff who are knowledgeable, professional and kind.
· To offer a range of services and facilities that meet the needs of our patient population and ensure inclusivity and accessibility.
· To collaborate with other community and hospital teams to strengthen partnerships and respond to local, regional and national initiatives that benefit our patients.
· To use technology safely to improve efficiency, accessibility, and streamline some administrative services for patients.
· To champion teamwork and a supportive inclusive culture of learning for patients and staff.
· To invest time in educating, training and developing our staff to ensure we have a skilled, resilient and adaptable workforce that meets the needs of our patients and communities.
· To invest time in teaching and training of health professionals and students for the good of the future of the NHS.
· To continue engaging with research in search of greater understanding of disease and treatments which may benefit not just our own patient population, but populations globally.
Hathaway Medical Centre- Values
Our values reflect the shared values of all NHS organisations, as defined in the NHS constitution, and underpin all that we do:
· WE CARE – We put our patients at the heart of all we do. We are respectful and compassionate towards patients and colleagues alike. We are kind to ourselves.
· WE ARE PROFESSIONAL – We strive towards excellence and providing the high-quality care that we would wish for ourselves and our loved ones. To do so, we proactively seek learning and development opportunities and follow guidelines where relevant.
· WE ARE FAIR – We respect and value every person as an individual with their own values, aspirations, commitments and contributions. We seek to understand their priorities, needs, abilities and limits and understand that some need more support than others. We value equal opportunities and dignity for all without discrimination. We are open and honest about our own perspectives and abilities. We are consistent in the way we deal with people, both patients and colleagues.
· WE WORK TOGETHER – We share learning, involve our patients and their advocates, colleagues and wider community for the benefit of all. Our success is built upon the personal and professional achievements of everyone at Hathaway Medical Centre.
· WE ARE ACCOUNTABLE – We speak up when things go wrong, take responsibility for our actions and learn from both successes and mistakes. We are open and honest, welcome feedback from patients, their advocates and colleagues, and use this to celebrate our successes, build trust, learn and improve our care both as individuals and within our team.
· WE ARE INNOVATIVE – We review our systems regularly and find ways to optimise the resources we have for the benefit of our patients, including through new technologies and IT, and are open to patients about changes we make to our systems. We understand that wasting resources means wasted opportunities for helping others. We participate in training and research for the purpose of contributing towards evidence-based high-quality care.