We are pleased to share that we have now successfully completed the GP Improvement Programme.
Many patients may already have noticed some of the positive changes that have been introduced, including our new triage system, which has helped reduce telephone waiting times and streamline the process of contacting the surgery. This has enabled many patients to access the support and care they need more quickly and efficiently.
As part of the programme, we have carefully reviewed the workload across all departments to better understand the types of enquiries and tasks we manage on a daily basis. This has allowed us to identify opportunities to improve efficiency, ensure work is directed to the most appropriate teams, and make better use of staff skills and resources.
We remain committed to continuously improving our services and providing the best possible care and experience for our patients. Thank you for your continued support and feedback as we move forward with these improvements.
