Appointments

Patients may see any doctor, but are encouraged to see the same doctor or nurse on each visit to give continuity of care. 

Appointments may be made by telephoning 08444 120023 or by calling in at the surgery. 

We strive to offer patients routine appointments with the doctor of their choice, on the day of their choice. 

Appointments are available each day. 

Continuity

Wherever possible it is always in your interest to see the same Doctor for any episode of care.

Whilst the Doctors have overall responsibility for the services we deliver they do not have the time to do everything for you...

Help us to help you

To get the best from us it is essential that you take guidance from our staff. Patients generally ask for an appointment with a doctor, yet may be seen a lot quicker by one of our specially trained nurses, or sometimes we can help you without you having to come into the surgery through a telephone consultation or by passing on details for an ongoing sick note etc. Sometimes, given the correct information, staff will identify that blood tests may be needed before seeing the doctor.

Initially think about whether self-medication, seeking advice from a pharmacist or speaking to NHS Direct may be faster and more appropriate.

Rather than asking us for an appointment with a Doctor, tell us what you need or what is wrong. During one week we received over 1100 patient contacts requesting appointments. Only 350 patients needed to see a Doctor.

The aim of the Admin and Reception staff is to help you meet your health needs by either:

• Making an appointment with the appropriate Doctor, Nurse or Health Care Assistant
• Arranging for someone to contact you at a later time
• Passing on information or questions on your behalf
• Sorting out administrative problems such as prescriptions, health forms etc

It is important that you trust these staff and listen to the information that they give you. Seeing a Doctor may not be the most appropriate or quickest way for us to help you.

When you telephone for an appointment, you will be asked to give brief details about why you need to see the Doctor or the nurse. This information is used to assess who is best to see you and the information is passed onto the doctor or nurse. Of course, you do not have to tell us but it will help us to help you. All of our staff are bound by the same strict rules of confidentiality that the Doctors are.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Phone Advice

Now that your medical record is kept on computer it is easier for the doctors and nurses to engage in a “phone consultation” in a safe fashion. However the time in the day can never be enough for all the people who would like to do this.

Discuss with reception the broad outline of what your call is about and we will see if we can accommodate it. If you wish to speak to a certain doctor the best time is to ring at the end of their surgery.

You can leave a message but the receptionist will want you to say a few words about the reason so that doctors and nurses can prioritise their work.

Directions to Hathaway Medical Centre

You can view a map to the surgery here

Directions from M4

From the M4 (J17), take the exit onto A350 heading south towards Chippenham. Travel for 2.6 miles. At the roundabout, take the second exit the A350 West Cepen Way.  At the 3rd roundabout (with the A420 Bristol Road) take the 1st (Bristol Rd) exit towards Chippenham.  Approx 400m on the right you will see Hathaway Medical centre.  Turn right immediately after you pass the centre into Middlefield Rd.

Directions from the South

From the A350 travelling north towards Chippenham continue around the ring road until you come to the roundabout with the A420 Bristol Road.  Take the 3rd (Bristol Rd) exit towards Chippenham.  Approx 400m on the right you will see Hathaway Medical centre.  Turn right immediately after you pass the centre into Middlefield Rd.

Directions to Hathaway Surgery

Directions from M4

From the M4 (J17), take the exit onto A350 heading south towards Chippenham. Travel for 2.6 miles. At the roundabout, take the first exit onto B4158 Langley Road for 1.2 miles.  At the roundabout, take the third exit onto A420 New Road (towards the railway bridge). Hathaway Surgery is situated on the right hand side about 100m from the roundabout.

Directions from the South

From the A350 travelling north towards Chippenham continue around the ring road until you come to the roundabout with the A420 Bristol Road.  Take the 3rd (Bristol Rd) exit towards Chippenham, across a pair of mini roundabouts across another mini roundabout and onto the one-way system (Park Lane).   At the top of Park Lane take the 4th exit from the roundabout onto New Road, towards the railway bridge. Hathaway Surgery is situated on the right hand side about 100m from the roundabout.